Shipping Policy

Last updated: September 6, 2026

Thank you for shopping with Velora Move. This policy explains our processing times, estimated delivery times, tracking procedures and how we handle shipping problems.

Order Processing

Orders are normally processed within 1–3 business days after payment is successfully completed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day. Processing time is separate from delivery time.

During sales, holidays or periods of unusually high demand, processing may take slightly longer.

Estimated Delivery Time

Our estimated standard delivery timeframe is:

United States: 10–15 business days after processing

Delivery dates are estimates and are not guaranteed. Weather, carrier delays, customs inspections, incorrect addresses and other circumstances outside our control may affect delivery.

Fulfilment Locations

Velora Move works with fulfilment partners to deliver orders efficiently.

Depending on product availability and the customer’s location, an order may be shipped from a U.S. or international fulfilment location. Products from the same order may arrive in separate packages.

You will not be charged additional shipping fees when we divide an order into multiple packages.

Shipping Charges

Available shipping methods and charges will be displayed during checkout before payment is completed.

Free-shipping promotions apply only when clearly displayed on the product page or during checkout.

Order Tracking

When your order ships, you will receive a confirmation email containing available tracking information.

Tracking information may take up to 48 hours to update after the carrier receives the package.

If tracking has not updated for more than seven business days, contact us at [INSERT SUPPORT EMAIL].

Shipping Delays

If we cannot ship your order within the timeframe promised when you placed the order, we will notify you and provide a revised estimated shipping date.

You may choose to:

• Accept the revised shipping date; or

• Cancel the affected order for a full refund.

Refunds for cancelled, unshipped orders will be issued to the original payment method.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please contact us immediately if you notice an error. We will try to update the address, but changes cannot be guaranteed once an order has been processed or shipped.

Velora Move cannot guarantee a refund or free replacement when an order is delivered to an incorrect address supplied by the customer.

If a package is returned to us because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping it.

Lost Packages

If tracking indicates that your package may be lost, contact us so we can open an investigation with the shipping carrier.

When the carrier confirms that a package was lost before delivery, Velora Move will offer a replacement or refund.

Carrier investigations may require several business days to complete.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

1. Check around the delivery location;

2. Ask members of your household or neighbours;

3. Check with your building manager or reception desk; and

4. Contact the shipping carrier using the tracking number.

If the package remains missing, contact us at  so we can assist with a carrier investigation.

A package marked as delivered is not automatically considered lost. Refunds or replacements will depend on the outcome of the investigation and applicable law.

Failed Delivery or Unclaimed Packages

Customers are responsible for monitoring tracking information and collecting packages when required.

If a package is returned because delivery was refused, missed repeatedly or left unclaimed, the customer may be responsible for return and reshipping costs.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Include:

• Your order number;

• Photographs of the outer packaging;

• Photographs of the damaged product; and

• A description of the problem.

Please keep the packaging until your claim has been reviewed. Approved damaged-order claims will be handled according to our Refund and Returns Policy.

International Shipping

Where international shipping is available, estimated delivery times and charges will be shown during checkout.

International customers are responsible for any customs duties, import taxes or handling charges imposed by their country unless these charges were collected during checkout.

Customs processing may delay delivery. Velora Move does not control customs inspections or local import requirements.

Customers are responsible for confirming that the product can legally be imported into their country.

Order Changes and Cancellations

You may request an order change or cancellation before the order has been processed.

Once an order has shipped, it cannot be cancelled. You may request a return after delivery in accordance with our Refund and Returns Policy.

We cannot guarantee that an order-change request will be completed before fulfilment.

Contact Us

For shipping assistance, contact:

Velora Move Customer Support
+(120) 8268-8372

Please note that our business address may not be the correct return location. Contact us for return authorisation before sending a product back.

Velora Move — Feel Better. Move Better.