Contact


Contact Us

We’re Here to Help

Have a question about the Velora Move EMS Foot Massager, your order, shipping or a return? Our customer-care team is ready to assist you by telephone.

Telephone Support

Call us at:

+1 (208) 268-8372

Order Support

For faster assistance with an existing order, please have the following information ready when calling:

  • Your full name;

  • Order number;

  • Telephone number used during checkout; and

  • A clear explanation of your question or concern.

Please never provide your complete payment-card information over the telephone.

Product Support

If you need help using your Velora Move EMS Foot Massager, call our customer-care team and explain the issue clearly.

Always follow the instructions, warnings and safety information supplied with the product. Our customer-care team cannot provide medical advice.

Shipping and Tracking

Tracking information is provided after an order has been processed and dispatched.

If you have not received your tracking information, or your tracking has not updated for several business days, call us with your order number so we can investigate.

Returns and Refunds

Eligible purchases are protected by our 30-day money-back guarantee, subject to our Refund Policy.

Please call us before returning a product. Our team will provide the correct return instructions and return address. Do not send returns to our business mailing address unless our customer-care team specifically instructs you to do so.

Mailing Address

Velora Move
Dropify Hub LLC
1209 mOUNTAIN ROAD PL NE STE N

ALBOQUERQUE NM 87110

Please note that this address may not be the return-processing facility. Call customer service before mailing a return.

Thank you for choosing Velora Move. We value your trust and look forward to assisting you.