Refund policy

Refund Policy

Last updated: September 30, 2026

This Refund Policy applies to purchases made directly from Velora Move, operated by Dropify Hub LLC.

30-Day Money-Back Guarantee

We want you to feel confident trying the Velora Move EMS Foot Massager. If you are not satisfied with your purchase, you may request a return within 30 calendar days of the confirmed delivery date.

The product may be opened and reasonably tested during this period. To qualify for a refund, it must be returned clean, in reasonable condition and with all major components and accessories included.

Starting a Return

To request a return:

  1. Call +1 (208) 268-8372 within 30 calendar days of delivery.

  2. Provide your name, order number and reason for the return.

  3. Wait for return authorization and shipping instructions.

  4. Ship the authorized return within 14 calendar days of receiving those instructions.

Please do not send a product to our business address unless our support team specifically instructs you to do so. Our authorized return facility may use a different address.

Returns sent without authorization may be delayed or refused.

Return Condition

Eligible returns should include, when applicable:

  • The Velora Move EMS Foot Massager

  • Controller and remote control

  • Charging cable and connecting cables

  • Electrode pads and other included accessories

  • Instruction materials

  • Original packaging, when reasonably available

Original packaging is preferred but is not required if the product is safely packaged and otherwise qualifies for return.

Return Shipping

For a change-of-mind return or a return under our satisfaction guarantee, the customer is responsible for return shipping costs.

Please use a trackable shipping service and keep your shipping receipt until the return has been processed. We cannot guarantee receipt of packages shipped without tracking.

If you received a damaged, defective or incorrect product, we will provide return instructions and, where appropriate, cover reasonable return shipping costs or offer a replacement.

Damaged, Defective or Incorrect Products

Please call us within 7 calendar days of delivery if your order arrives damaged, defective, incomplete or different from what you ordered.

We may request photographs or a short video to confirm the issue. Once verified, we may provide:

  • A replacement product or missing component;

  • A prepaid return option; or

  • A full refund to the original payment method.

This section does not limit any rights available to you under applicable law.

Non-Returnable or Ineligible Items

A return may be refused or receive a reduced refund when:

  • The request is made after the 30-day return period;

  • The product has been damaged through misuse, neglect or improper storage;

  • The product has been modified or repaired without authorization;

  • Important components or accessories are missing;

  • The product is excessively dirty or returned in an unsafe condition;

  • The product was not purchased directly from Velora Move; or

  • There is evidence of fraudulent activity or repeated abuse of the return policy.

For hygiene reasons, opened or used adhesive electrode pads and similar personal-use consumables cannot be returned separately unless they are defective. This restriction does not prevent an otherwise eligible return of the main product under our 30-day guarantee.

Refund Amount

Approved refunds generally include:

  • The price paid for the returned product; and

  • Any applicable sales tax charged on that product.

There is no restocking fee for a complete, eligible return.

Optional expedited shipping charges are not refundable unless the return resulted from our error, the product was defective or applicable law requires otherwise.

If an eligible return is missing components or has damage beyond reasonable testing, we may deduct the reasonable value of the missing or damaged items where permitted by law. We will explain any deduction before completing the refund.

Refund Processing

Returns are normally inspected within 3–5 business days after they arrive at the authorized return facility.

Once approved, the refund will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

If you have not received an approved refund after this period, please contact your bank or payment provider before calling us.

Exchanges and Replacements

If your product is defective, damaged or incorrect, you may request a replacement instead of a refund. Replacements are subject to product availability.

The fastest way to exchange a non-defective product is to return the original item for a refund and place a new order.

Order Cancellations

To request a cancellation, call +1 (208) 268-8372 as soon as possible.

We cannot guarantee cancellation after an order has entered processing or been shipped. If the order has already shipped, it must be handled as a return after delivery.

Refused or Undeliverable Packages

If a package is refused, returned because of an incorrect address or otherwise considered undeliverable, any refund will be processed after the package is returned to us.

Where permitted by law, actual non-refundable carrier or handling costs may be deducted if the return resulted from an incorrect address or refusal by the customer. No deduction will be made when the delivery problem was caused by our error.

Policy Abuse

Dropify Hub LLC reserves the right to refuse returns that show evidence of fraud, unauthorized resale or repeated misuse of this policy. This does not limit any mandatory rights available under applicable consumer-protection law.

Contact Information

For return assistance, please contact:

Dropify Hub LLC, trading as Velora Move
Telephone: +1 (208) 268-8372
Business address:
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States

Important: This is our business contact address and is not automatically the return address. Always call for authorization and return instructions before sending a product.

Nothing in this Refund Policy excludes or limits rights that cannot legally be excluded under applicable United States federal or state consumer-protection laws.